What is the refund/return policy?
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be varitations between or even within an order.
Items purchased from the Artist Stores are in most cases not returnable. This is due to the fact that the Artist has been paid a commission on the purchased item.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Art of Where does not cover the shipping cost of a returned item. Returns must be received within 30 days.